Privacy Policy

Personal Information You Provide

We collect information you voluntarily provide when making reservations, contacting us, or signing up for updates. This may include your name, email address, phone number, and any dietary requirements.

• Reservation details such as date, time, and party size.
• Contact information for responding to enquiries.
• Preferences you share with us to enhance your experience.

Please note: No financial information is collected because we do not process payments online. No betting or gambling-related data is collected.

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information such as your IP address, browser type, device information, and pages visited. This helps us improve our site and understand how visitors interact with our content.

• Cookies and similar technologies may be used; see our Cookie Policy for details.
• Usage data is aggregated and does not identify you personally.
• We do not track your activity across third-party websites.

Information from Third Parties

We may receive information about you from third parties, such as social media platforms if you interact with our pages, or from booking platforms if you make a reservation through them. We only use this information in accordance with this policy.

• Third-party booking services may share your reservation details with us.
• We do not purchase personal information from data brokers.

Primary Uses of Personal Information

We use your personal information to provide and improve our services, including managing reservations, responding to enquiries, and personalising your experience at our restaurant and poker lounge.

• To process and confirm reservations.
• To communicate with you about your bookings or enquiries.
• To send you updates and promotional materials if you have opted in.
• To improve our website and services based on usage patterns.
• To comply with legal obligations.

Our commitment: We do not use personal information for any purpose unrelated to our hospitality services. We do not sell or rent personal information to third parties.

Third-Party Service Providers

We may share your personal information with trusted third-party service providers who assist us in operating our website, managing reservations, or delivering communications. These providers are contractually obligated to protect your information and use it only for the services they provide to us.

• Examples include website hosting, email delivery, and reservation management platforms.
• We do not authorise these providers to use your information for their own purposes.

Legal Requirements

We may disclose your personal information if required by law, such as in response to a court order or government request, or to protect the rights, property, or safety of Suerte de Oro, our customers, or others.

• Disclosures will be limited to what is legally required.
• We will notify you of such disclosures where permitted by law.

Security Measures

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include secure servers, encryption of data in transit, and access controls.

• Our website uses HTTPS to encrypt data transmitted between your browser and our server.
• Access to personal information is restricted to authorised staff who need it to perform their duties.
• We regularly review our security practices to address new threats.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. When information is no longer needed, we securely delete or anonymise it.

• Reservation records are typically kept for up to 12 months after the reservation date.
• Marketing contact information is retained until you unsubscribe or request deletion.

Access and Correction

You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, incomplete, or out of date. To make a request, contact us using the details provided below.

• We will respond to access requests within a reasonable timeframe, usually 30 days.
• There is no fee for making a request, though we may charge a small fee for providing copies.
• We may need to verify your identity before releasing information.

Contact email: [email protected] · Phone: +61 8 5047 0199

Opt-Out and Deletion

You can opt out of receiving marketing communications at any time by using the unsubscribe link in our emails or by contacting us. You may also request deletion of your personal information, subject to legal retention requirements.

• We will process deletion requests within a reasonable timeframe.
• Some information may be retained if required for legal or operational reasons.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page, and the effective date at the top will indicate when it was last revised.

• Material changes will be highlighted on our website or communicated via email where appropriate.
• We encourage you to review this policy periodically.

Effective date: 5 September 2026